Quick Delivery Online Return Goods Policy and Process:
If you find that your Greenheck product or order does not meet your expectations, under certain circumstances we will allow a return to be processed.
This policy pertains to purchases made through QD Online only.
- Any return sent back to the factory must be accompanied by an RGA number prior to return or the shipment will be refused.
- Upon approval of your request for an RGA, you will receive an RGA shipping label for the components/product being returned. Greenheck will refuse shipment unless Greenheck-supplied shipping labels are used.
- An RGA will not be issued for material older than 60 days from original ship date.
- An RGA is valid for 60 days from date of issue. Any RGA’s over 60 days will not be accepted for return.
- The restocking fee for any item that you wish to be returned is 30% of original product purchase value. Credit will be given in the form of a credit card refund.
- Any cost incurred by Greenheck to place returned material into proper re-saleable condition will be added to the base restocking charge.
Returns can be requested by calling 1-800-294-9202, or by sending an email to email@example.com. Please provide the following information: the original order number, the item(s) you wish to return and the reason.