In observance of Memorial Day, Greenheck will be closed Monday, May 27th. Order shipments will resume Tuesday, May 28th.

 
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    Returns

    Quick Delivery Online Return Goods Policy and Process:

    If you find that your Greenheck product or order does not meet your expectations, under certain circumstances we will allow a return to be processed.

    This policy pertains to purchases made through QD Online only.

    • Any return sent back to the factory must be accompanied by an RGA number prior to return or the shipment will be refused.
    • Upon approval of your request for an RGA, you will receive an RGA shipping label for the components/product being returned. Greenheck will refuse shipment unless Greenheck-supplied shipping labels are used.
    • An RGA will not be issued for material older than 60 days from original ship date.
    • An RGA is valid for 60 days from date of issue. Any RGA’s over 60 days will not be accepted for return.
    • The restocking fee for any item that you wish to be returned is 30% of original product purchase value. Credit will be given in the form of a credit card refund.
    • Any cost incurred by Greenheck to place returned material into proper re-saleable condition will be added to the base restocking charge.

    Process:

    Returns can be requested by calling 1-800-294-9202, or by sending an email to qdonline@greenheck.com. Please provide the following information: the original order number, the item(s) you wish to return and the reason.