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    FAQs

    Answers to your most frequently asked questions.

    General
    Where can I get selection assistance?

    There are product selection tools within the site, such as CFM and Static Pressure calculators, along with product cross references and product filters that aid in the selection process. You may also contact the Greenheck Quick Delivery sales support team via Live Chat, calling us at 1.800.294.9202, or emailing qdonline@greenheck.com for assistance.

    Where can I learn more about Greenheck products?

    In addition to the product information contained within each product area of QD Online, you can browse our full product offering on Greenheck.com.

    Can I pick up my order?

    Yes, you can. The Greenheck Quick Delivery program has distribution centers in five locations in the U.S. that you can select from during order check out.

    How can I track the shipment of my Greenheck Quick Delivery order?

    You can obtain tracking information by accessing your Quick Delivery online account, and click on "My orders" section. It will contain shipment status, carrier, pro #, and can be tracked in this way, once the order has shipped. Alternatively, you may contact the Greenheck Quick Delivery sales support team at 1.800.294.9202 or email us at qdonline@greenheck.com

    Is shipping included?

    Greenheck includes freight for all ground shipments in the cost of the product. If you ordered products to ship via airfreight or another expedited freight service, please contact the Greenheck Quick Delivery sales support team at 1.800.294.9202, or email us at qdonline@greenheck.com.

    What if my organization is tax exempt?

    Sales tax is charged on all QD online orders. If you believe that your organization should be exempt from sales tax, the most appropriate path would be to place your order, as usual, and then email qdonline@greenheck.com with a PDF of your tax exempt certificate. Once the certificate is approved, a credit will be issued to the card used on the original order within a few days. The entire process could take up to five business days.

    What is your return policy?

    Please view our returns policy here. Alternatively, contact the Greenheck Quick Delivery sales support team at 1.800.294.9202, or email us at qdonline@greenheck.com for a complete explanation of our return policy.

    What is your standard warranty policy on original equipment?

    Greenheck’s standard warranty policy is based on the type of product purchased. For more information on specific warranty information for the model you have, please visit our Warranties page on Greenheck.com.

    How do I begin a warranty claim?

    Contact your the Greenheck Quick Delivery sales support team at 1.800.294.9202, or email us at qdonline@greenheck.com. If you receive a shipment with visible damage, please contact your freight carrier immediately. In the event the carrier wishes to inspect the shipment, materials must be made available for them to inspect. For concealed damage, follow the same procedure as noted above.