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Answers to your most frequently asked questions.
In celebration of the upcoming holidays, Greenheck Distribution Centers will be closed on the following dates:
|Dallas||24*, 25, 31*||1|
|Sacramento (Rocklin)||23, 24, 25, 31||1|
|Schofield||23, 24, 25, 30, 31||1|
*Note: Dallas closes at noon on Dec. 24 & 31
Despite these closings, we will make every effort to minimize any delays in shipment by utilizing our full network of distribution centers.
If you have any questions, please feel free to contact us.
There are product selection tools within the site, such as CFM and Static Pressure calculators, along with product cross references and product filters that aid in the selection process. You may also contact the Greenheck Quick Delivery sales support team via Live Chat, calling us at 1.800.294.9202, or emailing firstname.lastname@example.org for assistance.
In addition to the product information contained within each product area of QD Online, you can browse our full product offering on Greenheck.com.
Yes, you can. The Greenheck Quick Delivery program has distribution centers in five locations in the U.S. that you can select from during order check out.
You can obtain tracking information by accessing your Quick Delivery online account, and click on "My orders" section. It will contain shipment status, carrier, pro #, and can be tracked in this way, once the order has shipped. Alternatively, you may contact the Greenheck Quick Delivery sales support team at 1.800.294.9202 or email us at email@example.com.
Greenheck includes freight for all ground shipments in the cost of the product. If you ordered products to ship via airfreight or another expedited freight service, please contact the Greenheck Quick Delivery sales support team at 1.800.294.9202, or email us at firstname.lastname@example.org.
Sales tax is charged on all QD online orders. If you believe that your organization should be exempt from sales tax, the most appropriate path would be to place your order, as usual, and then email email@example.com with a PDF of your tax exempt certificate. Once the certificate is approved, a credit will be issued to the card used on the original order within a few days. The entire process could take up to five business days.
Please view our returns policy here. Alternatively, contact the Greenheck Quick Delivery sales support team at 1.800.294.9202, or email us at firstname.lastname@example.org for a complete explanation of our return policy.
Greenheck’s standard warranty policy is based on the type of product purchased. For more information on specific warranty information for the model you have, please visit our Warranties page on Greenheck.com.
Contact your the Greenheck Quick Delivery sales support team at 1.800.294.9202, or email us at email@example.com. If you receive a shipment with visible damage, please contact your freight carrier immediately. In the event the carrier wishes to inspect the shipment, materials must be made available for them to inspect. For concealed damage, follow the same procedure as noted above.